BetaWatch Press Release
KNOW INC. TO PROVIDE FORMAL BETA PROCESS FOR
KNOWLEDGE MANAGEMENT SOFTWARE
Companies which apply a formal beta process to software development have a competitive advantage.
Toronto, ON April, 2000 — Know Inc., a portal site for knowledge management practitioners and vendors, has announced the inclusion of a unique proprietary formal beta process as part of the services it makes available to the knowledge management community. The betacycle process will help software development companies align themselves with the realities of the knowledge management market, which is growing due to the greater awareness of the importance of identifying and leveraging intangible assets for competitive advantage.
"By verifying through the beta process that the product does deliver what has been promised, management is in a more favorable position to achieve maximum benefit when dealing with customers, employees, shareholders, the technical press, the investment community... in short, all stakeholders." says Temi Grafstein, Founder and Senior Consultant of Betawatch Inc.
BetaWatch is a service provider working seamlessly between the software development team and its customers. It uses the Beta Process model and methodology to manage and track key activities and decisions from beta product through to final product release. Quality Assurance is only one part of the beta process and not a substitute. Real-time external beta tester feedback is gathered and distributed, enabling R & D and product testers to focus on fixes. This allows Customer Service to ramp up to support the release with confidence, prepared for issues raised by beta sites. Investor Relations and Marketing then have press ready early adopters to speak to the technical press and investment analysts. The use of Beta Process can prevent unsuccessful product releases and the financial repercussions for a company product that fails to meet the expectations of investment analysts.
Structural Capital
The BetaWatch solution provides the required infrastructure to
beta team leaders, instilling motivation, accountability, and
acquisition of proven processes. The ßeta Process Cycle™
is a proven system of information, methodology, and communication.
From beginning to conclusion, it tracks the software product
through eight phases, each with specific deliverables and milestones
for moving onto the next phase. Beta Process is the structural
interface between the product team leaders and beta testers.
Evaluation by Key Knowledge Management Practitioners
When software development companies release a new knowledge management
product or an upgrade, they have a set of expectations on its
reception. To close the gap between what the product is and all
that is possible, Know Inc./BetaWatch alliance provides, in addition
to the Beta Process Cycle™, evaluation by established knowledge
management practitioners. This addresses the pervasive conundrum
that communication departments face when attempting to position
the product in a mature market where data is not information,
and information is not knowledge.
About Know Inc.
Know Inc. is a vertical and role-based portal designed for and
by the knowledge management community over two years ago. It develops
workable frameworks for knowledge management practitioners and
organizations to leverage their intangible assets through the
leveraging of new media of communication, the leveraging of the
individual and the leveraging of that individual's know-how. It
is currently developing a number of online knowledge management
tools, including the online Intangible Assets Monitor for Sveiby
Knowledge Management, and the online Values Management Inventory
for Values Technology.
About BetaWatch Inc.
BetaWatch Inc. has developed a proprietary process of phases,
milestones, functional responsibilities and deliverables known
as the Beta Process Cycle™ . This is a powerful set of workflow
processes and documentation procedures to manage, organize, track,
view and communicate the beta process cycle. Founder and Senior
Consultant, Temi Grafstein is a British-trained librarian who
specializes in information theory. She has been developing and
refining IT processes and procedures for 17 years. BetaWatch Inc.
provides digital due diligence™ services. http://www.betawatch.com
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For more information:
Margaret Logan
Know Inc.
(416) 410 -0855
marglogan@knowinc.com
Know Inc. 23 Bertrand Avenue, Toronto, Ontario CANADA M1L 2P3
www.knowinc.com
ßeta Process Cycle and digital
due diligence are registered trademarks
of BetaWatch Inc. All Rights Reserved.
